Terms Of Use

Welcome to sheeshamhomes.com , These Terms and Conditions (“T&C”) are electronic record in terms of Information Technology Act, 2000 and Rules made thereunder (as amended from time to time) (“IT Act”). This electronic record is generated by a computer system and does not require any physical or digital signatures. These T&C are published in accordance with the provisions of the applicable rules of the IT Act, that require publishing the rules and regulations, privacy policy and T&C for access or usage of at- sheeshamhomes.com websites (“Website”).

Please read the terms carefully before using, viewing, accessing or registering on the website or accessing any material, information or services through the website. Once you subscribe or use any of our services, you agree that you have read and understood the terms and conditions and are ready to be legally bound by the same.

Privacy

Please review our Privacy Policy, You accept that you have read and fully understand the privacy policy of the website, further you agree that the terms and conditions of the policy are acceptable to you.

Electronic Communications

When you visit sheeshamhomes.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright

All content included on this site, such as graphics, logos, button icons, images, audio clips, digital downloads,text, data compilations, and software, is the property of sheeshamhomes.com. The compilation of all content on this site is the exclusive property of sheeshamhomes.com.

Trademarks

The domain name sheeshamhomes.com or the Website is owned by Sheesham Homes and has filed its application for registration under the Trade and Merchandise Act under different classes and awaiting registration. Any violation of our trademarks will be liable for legal action.

Services

sheeshamhomes.com provides an Internet based platform to sell their products and merchandise on the website. Such services enable users to purchase its products upon placing an order. Once an order placed, the customer pays for the product and the Company will ship the product.

Product and Warranty Policy

The products shown in the image are similar to those that will be shipped to you.  As far as possible we post images of finished products.  However , the new manufactured product can look different from the one shown in the image due to various factors like different screen resolutions on varied electronic devices,This is due to lighting, pixel quality, color settings and texture, etc.  We request you to Please check the product’s dimensions, colour, finish and other specifications to ensure the product will fit in the desired location. Also, check if the product will fit through the entrance(s) and door(s) of the premises.

Lifetime Warranty for Wood termite Resistance, and  12 month warranty against any manufacturing defects in the materials that have been used. During this period, Sheesham homes will in its sole discretion, repair or replace the defective component.

THE WARRANTY DOES NOT COVER –                                                                                                                                                                                                              1)Solid Wood over the period of time develop minor cracks, it is known as “Checks” in Timber industry. These checks are not faults or defects but the characteristic of solid wood as an entity, wood tends to dry over the period of time but this phenomena does not hamper the life of furniture.          2)Small cuts, scratches or damage during the cleaning process. 3)Damaged caused by the incorrect installation of a product. 4)Cracks during the random displacement. 5)Due to usage of the product beyond its intended use and wear & tear in the natural course of product usage.                          6)Any modifications or alterations made to the products post purchase are not recommended and will void the entire Warranty.                                    7)As per the industry standards, unevenness of up to 5 mm can happen in the product due to differences in surfaces and floor levels,In that case, there is not a warranty. 8) Products bearing Mirrors/glass such as Photo Frames and Kitchen cabinets with Glass doors are very fragile in Nature. Greater care is taken to pack them with extra safety, but due to fragile nature of Mirror/Glass, they are still prone to being broken in transit. This breakage/damage does not fall under our warranty. 9)No warranty on upholstery/ coverings/ cushion covers.

Pricing Information

Sheesham Homes makes available Products and Services to the best of its ability.  Information relating to pricing of products, terms of purchase of Products, and availing any Services, through the Website, are detailed under the Terms of Offer For Sale.  Prices are displayed along with the products and are also mentioned at the time of your final order.  We do not take any responsibility for the pricing of similar products that you may later find elsewhere in comparision to your order.  Sheesham homes has the right to modify the price at any given time due to Typographical and other human errors that may occur during pricing and that which may lead to display of incorrect pricing at the time of your order booking and payment at that price. Sheesham Homes  has the right to cancel the order after the payment has been processed, the said amount will be remitted to Your account from which the payment was made. Sheesham Homes reserves the right to change the discounts offered at any time during the sale and without prior notice. The prices on the website are subject to price fluctuations, due to various factors.

Product Care Instraction

  • Dust the  furniture with a soft duster regularly. If the furniture is very dusty, clean it with a slightly damp, non-abrasive sponge, after first testing it on a non-visible varnished part.
  • Wipe with a soft, dry, lint-free cloth, do not use any solvent based cleaners. Avoid the use of wax or any wax-based product.
  • To protect the furniture from fading, avoid keeping direct exposure to sources of heat, air conditioning, sunlight or moist environments/rain.
  • Avoid keeping hot/cold materials on the wood directly, always use coasters or mats. Any spillage should be wiped away with dry cloth immediately.
  • While moving furniture from one place to another place, do not drag the furniture as it may damage, lift for reposition when required.
  •  The furniture should be regularly vaccum cleaned and should be kept in dry and ventilated rooms.
  •  Intended for indoor use only.

Quality of product

  • The wood used in the furniture is perfectly seasoned for optimum moisture content, to reduce the possibility of seasonal expansion or contraction of the products.
  • Every single piece of timber used chemically treated, so no chance of borer or termite infestation.
  • Post manufacturing, each product has gone through a stringent quality checking process in multi-stages, with a checkpoint of multiple quality aspects, to ensure that we can serve our best way.
  • Our furniture is made of natural materials, which will have natural differences and the occasional minor blemish.
  • The color of the product may vary slightly compared to the picture displayed on your screen. This is due to lighting, pixel quality and color settings.
  • Please check the product’s dimensions to ensure the product will fit in the desired location. Also, check if the product will fit through the entrance(s) and door(s) of the premises.
  • Please expect an unevenness of up to 5 mm in the product due to differences in surfaces and floor levels.

Cancellation, Change or Return

  • If you have placed an order today and you want to cancel either today or tomorrow before the product is shipped, then we will accept the cancellation with deduction of Payment Gateway processing and service fee of 2.5% on the paid value for the transaction.
  • If the product has already shipped and  item arrives damaged or specifications are not as per your original order, raise the issue immediately & write to us at support@sheeshamhomes.com. We will assess the damage and get back to you with a solution as soon as we can.
  • Products purchased on discount or during sale cannot be cancelled.
  • We want you to be pleased with your purchase, and so if for any reason you are not completely satisfied, we will accept return of your purchase, subject to terms and conditions for returns mentioned in the Returns Policy & Returns Process. Please go through the Returns Policy & Returns Process available on the Website. Products purchased through the Website should be returned new, unused, in their original packaging and with the original invoice and all product tags attached. Returns that are damaged, soiled or altered may not be accepted by us and may be sent back to you.

Payment & Refund

  • All refunds process initiation shall be subject to pick up of all cancelled items from Your/customer’s premises.
  • After receiving the products back to the warehouse, a refund shall be initiated within 7-10 business days.
  • Refund will be initiated via NEFT, or  by the way of appropriate electronic options as deemed fit by Tulsi Home Store or by the way the payment was originally made.
  • Depending on the orders, the processing charges and Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the US return address.